Botics offers small businesses a variety of options for delivering support and troubleshooting services.

Designed for networks with 3 to 50 users; our Network Support For Small Business Package is ideal for any business who can’t afford the cost or distraction of managing in-house IT administrators and support staff, but who still need high network availability and performance and expert computer help.

By leveraging the economy of remote network access Botics can offer your company full network support at realistic prices.

On-Site Service
Some IT problems require onsite support and troubleshooting. Botics has built a strong team of experienced in-house field technicians and engineers who can deliver technical services anywhere. We also provide onsite service throughout North America to clients who have WAN-connected offices or affiliates.

Remote Support
Botics remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable Botics to resolve most IT problems without wasting time and expense by traveling to your site. We have developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

Phone Support Call Center
When you need to talk to a technical expert, phone Botics and you will speak to a live person immediately. A real live person!

24x7 Support
Botics offers 24x7 support and automated server monitoring to keep mission-critical systems running smoothly.

Staff Augmentation
If you have special network migration or upgrade projects that temporarily require additional IT staff, Botics can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

Site Relocation Services
Botics can provide a certified IT consulting expert who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout. Our site relocation team can work during off hours and weekends in order to minimize business disruption.

Expert Consulting
Our consulting services give your small business affordable access to expertise in technical areas where you may lack in-house resources. Our long experience focusing on Windows networking and security and high-volume email systems has helped our clients improve the efficiency of their information networks.

Service Costs
Botics bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service.

This billing policy can be a major benefit to our clients, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.